Orthopädisches Nackenkissen – Komfort garantiert

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You can request our Return & Refund Service (1)The product has not been opened within seven calendar days after receiving the product, and it is brand new and unused. (2)If the product is found to have manufacturing defects within 15 calendar days after receiving the product, you can apply for a return and refund service; it is not within the scope of the return and refund service due to use on the ground or other circumstances that affect secondary sales. (3)If the customer’s reasons cause the return, VogueVix will charge a 5% order operation fee and deduct the original order’s shipping cost. Return & Refund Service will not be provided where (1)It is requested beyond 15 calendar days of receiving a product. (2)A product sent to VogueVix for Return & Refund Service does not include all original accessories, attachments, free products, packaging, or any item that is not in new or like-new condition, i.e., with cracks, dents, or scratches. (3)Legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with. (4)Any fault or damage of the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation. (5)Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration. (6)Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes. (7)A product is not delivered to VogueVix within 15 calendar days after Return & Refund Service confirmation is sent from VogueVix. (8)Other circumstances are stated in this policy. Return & Refund Instructions If you would like to apply for a return and refund, please contact us within seven calendar days of receiving your product(s). Contact email peterhee85@gmail.com customer support to apply for a return and refund. For the refund to be processed promptly, please be sure to send return notification to Starshopcenter with the following information: * Order Number * Return Product Name & Quantity * Return Reason * Images or Videos of Products and Intact Packaging We will process your return and refund application within two or five working days after receiving your email. Refund Time Refunds will be processed using the same method used to make the payment. Depending on the bank or credit card issuer, the bank or credit card issuer will complete the refund process in about 7-14 business days. Return Shipping Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.